At AKETEKETE, all our products are handmade by skilled artisans in small batches, ensuring not only the sustainability of our production process but also embracing a zero-waste policy. Each item is crafted with care and attention to detail, making every piece uniquely yours.
Our products are divided into two categories:
· IN STOCK: These items are ready for immediate shipment and will be dispatched within 3-5 working days from your order date.
· MADE TO ORDER: Crafted specifically for you, these items take between 2 and 4 weeks to create, depending on the product and the techniques involved. For precise shipping times, please refer to the "Shipping" tab on each product page.
We offer express shipping through our global courier partners. Please note that delivery times may vary based on your location and could be affected by factors such as an incorrect address, customs clearance, or other unforeseen delays.
Once your order is ready to ship, we’ll send you an email with tracking information so you can follow your package every step of the way.
For any further questions, feel free to contact us at info@aketekete.com.
SHIPPING TERMS
In response to rising international shipping fees, we strategically utilize various couriers such as DHL, Ghana Post, and occasionally Correos, depending on the order specifics and stock availability. Our primary aim is to provide you with the fastest and most cost-effective delivery options, which is why we offer multiple shipping choices.
· Small Packages: €8 worldwide. Enjoy free shipping on orders over €160.
· Large Packages: Starting at €10 worldwide. Free shipping on orders over €160.
Shipping costs are calculated at checkout based on the weight and dimensions of your selected items.
For large orders or heavy items, we offer a long-term shipping option. These items are sent via freight aircraft during the first week of each month directly to our warehouse in Spain. After arrival, we use Correos for final delivery, ensuring your package reaches you within 6-7 weeks. Please contact us for any inquiries regarding this service.
Note on Basket Orders: To make shipping more economical, our baskets are shipped flattened without compromising their durability. You will receive a document titled ‘How to Wet Your Basket’ with your order, providing easy, step-by-step instructions for reshaping it quickly. Discover ‘How to reshape your basket’ here.
PROCESSING & TRACKING ORDER
When you order one of our products, we will send you a confirmation email with your order number & billing information. All orders go through a credit card approval process. Orders are not released for shipment until this verification is complete.
Once your order has been shipped, you will receive a confirmation email with your tracking number and the post name so you can track your parcel.
*Ghana Post tracking may not update until your package reaches its destination. However, we follow up regularly to ensure your order is on its way. If you have any questions, please don't hesitate to contact us.
CUSTOMS & IMPORT CHARGES
Please note that the shipping price does not include any duties or customs charges that may be applied upon arrival in your country. It is advisable to check with your country's customs office or DHL Express service before placing your order, as any taxes or duties incurred are the responsibility of the recipient. AKETEKETE cannot be held liable for these fees and has no control over customs actions regarding your package during delivery.
In the rare event of a missing package, please contact us promptly. However, please be aware that AKETEKETE is not responsible for lost or stolen packages after delivery. Claims for missing packages must be filed by the customer.
If a receiver opts not to pay any applicable taxes or duties or refuses delivery for any reason, the items will be returned to our warehouse. A refund will be issued once the items are received back, excluding the return shipping fee, the original shipping fee, and a €20 handling and restocking fee. Please note that any duty and sales taxes are non-refundable through AKETEKETE; however, you may be able to recover these by contacting your local customs bureau directly.
For further information on taxes, duties, and customs regulations, please reach out to your local customs office
RETURNS AND EXCHANGES
AKETEKETE pieces are handmade products in which variations in colors, patterns, and sizes can be expected. Customers must file claims for missing packages.AKETEKETE does not accept any returns because of these irregularities.
However, if, for any reason, you are not happy with your purchase, you can contact us within 14 days after delivery. If accepted, you may return the goods, unused and undamaged with the same label and box to the returning address we would provide you. The return postage must be paid by the customer. There is no return possibility on on-sale products.
SIGNATURE AND DELIVERY ADDRESS
All international packages require a signature upon delivery; a tracking number will be provided once the shipment is made.
Incorrect personal details may lead to delays in delivery, so please ensure that you have included full address details and telephone numbers before placing your order.
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